Frequently asked questions about Stay Casino
Frequently asked questions
What makes Stay Casino different from other online casinos in Australia?
We focus on creating a relaxed, homey atmosphere with Aussie-friendly banking options and customer support that actually understands local player needs.
Can I play pokies from multiple providers in one place?
Absolutely—we've partnered with over 40 game developers so you'll find everything from Pragmatic Play to NetEnt under one roof.
Do you offer any uniquely Australian-themed games?
Yes, we have exclusive pokies featuring iconic Aussie symbols like kangaroos, koalas, and the outback that you won't find elsewhere.
What happens if my internet drops during a game?
Your game state is automatically saved, and you can resume exactly where you left off once your connection returns.
Can I try live dealer games without making large bets?
Our live tables start from just $1, making authentic casino experiences accessible without breaking the bank.
How often do you add new games to the casino?
We refresh our library weekly with the latest releases, so there's always something fresh to discover.
Is there a maximum win limit on jackpot pokies?
Our progressive jackpots have no upper cap—several lucky players have won over $2 million on a single spin.
Can I play multiple games simultaneously?
Yes, our platform allows multi-tabling so you can enjoy several pokies or live games in different browser tabs.
Do you offer tournaments or competitions?
We run monthly leaderboard challenges with prize pools reaching $50,000, plus regular slot races and blackjack tournaments.
What's your approach to problem gambling prevention?
Beyond standard tools, we use AI monitoring to detect risky patterns and proactively reach out with support resources before issues escalate.
Can I exclude myself from specific game types only?
Yes, you can block access to pokies while still playing table games, or vice versa—whatever helps you stay in control.
Do you have any games with Australian dollar progressive jackpots?
We feature AUD-specific jackpot networks so Aussie players compete within their own prize pools for better winning odds.
What's the fastest payout method available?
Cryptocurrency withdrawals process instantly once approved, with Bitcoin payments hitting your wallet within minutes.
Can I change my deposit limit after setting it?
You can decrease limits immediately, but increases have a 24-hour cooling-off period to encourage responsible decision-making.
Do you keep my gaming history accessible?
Every spin, bet, and transaction is logged in your account indefinitely, available for download anytime you need it.
Are there any restrictions on bonus wagering games?
Some high-RTP games like certain blackjack variants are excluded from bonus play, but we clearly mark eligible games in the lobby.
Can I speak to someone in my timezone?
Our Australian-based support team works AEST hours, so you're chatting with locals who understand your schedule and banking systems.
What's your policy on inactive accounts?
Accounts remain active indefinitely with no monthly fees, though we'll send reminders if you haven't logged in for six months.
Do you offer payment plans for large withdrawals?
Big wins over $20,000 can be structured as monthly payments if you prefer steady income rather than a lump sum.
Can I gift my bonus to another player?
Bonuses are non-transferable for security reasons, but you can refer friends to earn rewards for both of you through our referral program.
